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FAQ

If you have a question not covered below, there are many ways to contact us. We’ll get back to you as soon as we can help.

Products

Materials

We use eco-friendly apparel materials and inks in the production of all products. The graphics are printed using water-based inks that are Oeko-Tex certified, which means they are safe for anyone, including babies and children to wear.

You can find details about every product under the “Shirt & Print Info” section on the individual product pages.

Size Guide

Sizing charts can be found on individual product pages, including for unisex, men’s, women’s and child tees. Simply click the Sizing Chart link on the product page to view.

Ordering

Order Confirmations

You will receive an email to notify you that your order was successfully processed. If you do not receive, please check your spam folder and white-list it for future notifications. Contact us if you can’t find and we will resend your confirmation.

Coupon Codes

We do offer occasional discounted items and sales. Sign up for our e-newsletter to receive periodic updates and deals.

For first time buyers, you can use the code FRSTMRK for 10% off of your order.

Gift/Personalized Messages

You can add a short personalized message that will be included on the package insert. Check the box that reads “Include a personalized message” on the checkout page and write your message.

Payments

Price Adjustments

If an item is marked down within two weeks from your order date, let us know and you’ll receive a WRDMRK credit for the difference. Price adjustments aren’t effective during sales events including Black Friday weekend, Cyber Monday, and other events.

Accepted Payments

We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club via our secure Stripe payment processor. Your credit card info is never stored on WRDMRK servers. You can also checkout via PayPal if preferred.

Shipping

Shipping Prices

Shipping prices vary by country. Most shirts are a flat $5 fee, and goes up depending on the number of shirts ordered. All orders over $35 include free shipping!

Bulk Shipping Discounts

We do not offer bulk shipping discounts. But the more shirts ordered, the lower the shipping price per shirt will be because of our flat fee structure. If you have a particularly large custom order, let us know and we will see how we can best accommodate.

Processing Time

Processing takes 2-3 business days for most orders. Once processed it is immediately shipped from our fulfillment partner.

A delay of up to 5 business days is possible due to COVID-19 related manufacturing and fulfillment slow-downs.

Shipping Time

Shipping varies by location but typically takes 2-5 business days for most orders in the U.S. Allow an additional 1-2 days outside of the U.S.

Shipment Tracking

When available, you will receive a notification email with your shipment tracking details as soon as your order has been shipped.

Returns

Please visit the returns page for the details, including for exchanges.

The WRDMRK Happiness Guarantee

If for any reason you are not satisfied with your purchase, please return your item(s) within 30 days, and we will refund or replace your items. We value your happiness.

Account

You can checkout with or without an account. By creating an account, you have more opportunities for future exclusive discounts, and the checkout process will be quicker and easier for future purchases.

Once you have an account, you will be able to view your recent orders, change your saved address or default payment method and edit other account details.

Account Requirements

We need an email address in order to authenticate your account. You will need to set a password to be set as well.

We allow you to save a reference to a card, but we do not store full credit card numbers on our servers.

New Password

If you need a password to be reset please visit the password reset page. If you have any other account issues, let us know and we will help you out.

Notification Management

If you’d like to opt-out of any email communications, you should see an unsubscribe link in your email that you’d like to stop receiving. If you have any issues, please just let us know.

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